If you’re having trouble scanning a product, there are few things you can do to troubleshoot the issue.
If the scan rectangle isn’t turning green, it means that Spoonful is having trouble recognizing that barcode. Here are few things to make sure of before trying again.
If the problem persists, send an email with the barcode number to firstname.lastname@example.org. We’ll be happy to have a look.
If this is occurring, it likely means that Spoonful has found the product but is having trouble pulling it up. First, make sure your phone is connected to wi-fi or data. Then, restart the app by closing it and opening it back it up.
iPhone X or later
iPhone 8 or earlier
If you receive this message after scanning, it means that this product is not in our database. We do not currently have a way to add products one by one, but this is on our list for the future. For now, we apologies for the inconvenience!
If you’re having issues that weren’t resolved by this article, feel free to send us an email at email@example.com.